Yesterday I sent Calvin Ayre an email stating my displeasure with their slow payout issues now than WU is no longer an option. I am a member of the Bodog Advisory Council and sent the following email on behalf of online poker players...
My name is Michael acct#xxxxxxx and I've used your site exclusively since December for a sports book and poker room. I am a professional poker player and I make my living online. I never had any issues with withdrawals till now. Since we lost the western union option its seems a little ridiculous that the fastest I can get a payout is 4 weeks via courier? That's horrible customer service, the poker forums (2+2) are now a buzz about worries about getting payouts from Bodog. I don't know if you are aware of the damage your poker room is getting because of the payout issues. I have a 4 figure payout pending since the 18th and am very disappointed that I really have no clue when to expect it. I only get an email from the payout dept stating that Bodog is backlogged and it will take a while. That sucks, How long does it take to cut a check and Fedex it ? 20 business days? I was promoting your poker room in my website and to my poker friends but now I can't do that with the current payout situation. I love your poker room! It makes me alot of money, I DON'T WANT TO LEAVE BODOG! Please is there anything you can do to speed up the payout process???
Well in less than 24 hrs I recieved a phone call from Justin the Poker Room General Manager who Calvin personally wanted to address with me the current payout issues. He told me it's all to do with the UIGEA heat on banks. Bodog can only get its banks to process X amount of dollars in payouts a day. Apparently their banks are worried about getting busted paying players via checks drawn thru their bank. This is also the reason for the loss of WU too. According to Justin, the money is out of Bodog's hands and in their banks hands the minute it is taken out of your for payout. Getting their last minute WSOP qualifiers their money has slowed the process of paying other players the last few days. He explained that they are actively looking for better payment methods. While this did reassure me that everyone will eventually get any payout, it still sucks that it could still take a month. I guess once I get pass the lag of 20 business days and get payouts weekly after that it I won't be as upset. The good thing is Calvin does read his email and gives a decent reply to why this problem has manifested. Blame it on Bill Frist once again. Bodog in my opinion is not trying to screw anyone on payouts, it's just dealing with the UIGEA. The best they can though? That remains to be seen, but I am impressed on the response I got from Calvin Ayre and Justin the Poker Room Mgr. Kudos.